Refund policy

Return & Refund Policy
Last updated: June 2025

At Nectar Reserve, we take great pride in the quality and care behind each product we deliver. If something isn’t right, we’re committed to making it right.

Standard Return Policy

You may request a return within 15 calendar days of receiving your order. To qualify, items must be:

In original packaging
Unused and in resaleable condition
Accompanied by proof of purchase

Return requests must be submitted by email to contact@nectarreserve.ca with your order number and reason for return.

Non-Returnable Items

Due to the nature of our products, the following items are not eligible for return:

Perishable goods, including honey, honeycomb, and bee pollen, unless the product is damaged or does not meet our quality standards
Bespoke or custom-made orders (e.g., personalized jars, event favours)
Opened or used products
Gift cards

Damaged or Incorrect Orders

If your order arrives damaged, spoiled, or incorrect, please contact us within 48 hours of delivery. We'll arrange a replacement or issue a full refund, including return shipping if applicable.

Refunds

Once your return is received and inspected, we’ll notify you by email. If approved, refunds will be issued to your original method of payment within 5–10 business days.