Shipping policy

Shipping & Pickup Policy

Shipping Within Canada

Nectar Reserve ships exclusively within Canada. We are unable to deliver to PO Boxes, freight forwarders, or international addresses.

Free & Paid Shipping Options

We offer free standard shipping on all orders over $70 (before tax). For orders below this amount, shipping costs are calculated and displayed at checkout. Delivery options and timeframes may vary depending on your location and selected carrier.

Carriers & Delivery Timeframes

Orders are shipped via Canada Post, UPS, or FedEx. Most orders are dispatched within 2–4 business days. Tracking details and an estimated delivery date will be sent to you via email once your order ships. Please note that a signature is required upon delivery.

Custom Orders

Customised jars (including bespoke designs or labels) may require additional processing time. Estimated delivery or pickup dates for these items will be provided during checkout and in your confirmation email.

Order Notifications

You will receive email updates throughout the order process, including order confirmation, shipping updates with tracking info, and pickup readiness (if applicable).

Shipping Issues

If your order arrives damaged or is missing, please contact the carrier directly using the tracking number provided in your shipping confirmation email. Unfortunately, we are unable to intervene once the package has left our facility.